FreeQR ("we," "us," or "our") wants you to be satisfied with your subscription. This Refund Policy explains when you are eligible for a refund, how to request one, and what happens after a refund is processed.
This policy applies to all paid subscriptions purchased through the FreeQR platform at freeqr.com. The Free Plan has no charges, so no refunds apply.
1. Refund Eligibility
| Plan Type | Refund Window | Refund Type |
|---|---|---|
| Monthly subscription | 14 days from purchase or renewal | Full refund, no questions asked |
| Annual subscription | 30 days from purchase or renewal | Full refund, no questions asked |
| After refund window | No refunds | See Section 2 for exceptions |
If you are within your refund window, you can request a full refund for any reason. No explanation required.
2. Exception After the Refund Window
One situation qualifies for a refund after the window has closed:
- Major service failure: An extended outage or critical platform issue caused by FreeQR that materially prevented you from using the Service. These requests are evaluated per incident.
This exception does not apply to brief interruptions, scheduled maintenance, or issues caused by third-party services, your internet connection, or your device.
3. How to Request a Refund
Email us at [email protected] with:
- The email address associated with your FreeQR account
- Your reason for requesting a refund (optional, but it helps us improve)
We handle all refund requests directly. You do not need to contact the payment provider yourself.
We will respond within 2 business days and let you know whether your request has been approved.
4. Refund Processing
Refunds are returned to the original payment method used for the purchase.
Processing times are typically 5-10 business days, depending on your payment method and financial institution.
You will receive a confirmation email once the refund has been initiated.
5. What Happens After a Refund
When a refund is processed, your account reverts to the Free Plan. Nothing is deleted. Here is how your existing content is handled:
Your QR codes and landing pages stay intact. All dynamic QR codes, landing pages, and their content remain live and accessible to anyone who scans them. No data is removed.
You cannot create new content beyond Free Plan limits. If your account has more dynamic QR codes than the Free Plan allows, the existing ones continue to work. However, you cannot create new dynamic QR codes until your count is within the Free Plan limit. The same applies to other usage limits.
Paid design features are preserved but locked. If your landing pages use design options available only on Paid Plans (for example gradient backgrounds, glass effects, or image backgrounds), those designs remain visible to visitors exactly as they are. However, you cannot edit those options. To make changes, you would need to replace the paid option with one available on the Free Plan (for example, switching from an image background to a solid color). Upgrading again restores full editing access.
Ads appear on landing pages. Landing pages created on the Free Plan display advertisements.
You can continue using the Free Plan or upgrade again at any time.
6. Non-Refundable Situations
The following situations are not eligible for a refund:
- Account terminated for violation -- Your account was terminated for violating our Terms of Service or Acceptable Use Policy.
- Duplicate refund -- A refund has already been issued for the same billing period.
- Free Plan -- There are no charges to refund.
- Product expectations -- The Service did not meet your expectations. You have the refund window to evaluate whether the Service is right for you.
- Change of mind -- You changed your mind after the refund window closed.
- Underutilization -- You did not use features included in your plan. Unused features do not qualify for a refund.
7. Downgrades and Plan Changes
- Downgrading mid-cycle -- Your Paid Plan access continues until the end of your current billing period. No partial refund is issued for the remaining time.
- Upgrading mid-cycle -- You are charged a prorated amount for the remainder of your current billing period.
8. Disputes
If you have a billing concern, contact us first at [email protected]. We will work with you to resolve the issue.
If we are unable to reach a resolution, you may dispute the charge through your payment provider.
9. Changes to This Policy
We may update this Refund Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top of this page.
- For material changes, we will notify Account Holders by email at least 30 days before the changes take effect.
- The updated policy applies to refund requests made after the effective date of the change.
10. Contact Us
If you have questions about this Refund Policy:
- Email: [email protected]
- Address: 6 Woodlands Square, Singapore 737737
This Refund Policy was last reviewed on February 15, 2026.