This Cookie Policy explains what cookies and similar technologies FreeQR ("we," "us," or "our") uses on freeqr.com and on landing pages hosted through the FreeQR platform. It also explains how you can manage your preferences.
This policy should be read alongside our Privacy Policy, which describes how we handle personal data more broadly.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how you use the site.
Similar technologies include local storage, session storage, and pixel tags. When we say "cookies" in this policy, we mean all of these.
2. How We Use Cookies
We use cookies on two types of pages:
- freeqr.com -- Our main website and application, used by Account Holders to create and manage QR codes and landing pages.
- FreeQR-hosted landing pages -- Public pages created by Account Holders, visited by End Users who scan QR codes.
The cookies used on each may differ. Landing pages on the Free Plan include advertising cookies. Landing pages on Paid Plans do not.
3. Cookie Categories
3.1. Essential Cookies
These cookies are necessary for the Service to function. They cannot be turned off.
| Cookie | Purpose | Duration |
|---|---|---|
| Session ID | Keeps you logged in during your visit | Session |
| CSRF token | Protects against cross-site request forgery attacks | Session |
| Cookie consent | Remembers your cookie preferences so we do not ask again | 12 months |
| Load balancing | Routes your requests to the correct server | Session |
Legal basis: These cookies are strictly necessary and do not require consent under GDPR or ePrivacy Directive.
3.2. Functional Cookies
These cookies remember your preferences and improve your experience. They are optional.
| Cookie | Purpose | Duration |
|---|---|---|
| Language preference | Remembers your selected language | 12 months |
| UI preferences | Remembers display settings (such as dashboard layout) | 12 months |
| Dismissed notices | Remembers banners or tips you have closed | 6 months |
Legal basis: Consent. These cookies are only set after you accept them through our cookie banner.
3.3. Analytics Cookies
These cookies help us understand how the Service is used so we can improve it.
| Cookie | Purpose | Duration |
|---|---|---|
| Page views | Measures which pages are visited and how often | Up to 24 months |
| Feature usage | Tracks which features are used to guide product development | Up to 24 months |
| Performance | Monitors page load times and errors | Session |
| Referrer | Records how you arrived at our site | Session |
What analytics cookies do NOT do:
- They do not identify you personally.
- They do not track you across other websites.
- They do not serve advertisements.
Legal basis: Consent. Analytics cookies are only loaded after you accept them through our cookie banner.
3.4. Advertising Cookies
These cookies are used only on Free Plan landing pages to display advertisements. They are set by our advertising partners.
| Cookie | Purpose | Duration |
|---|---|---|
| Ad targeting | Serves relevant ads based on browsing context | Varies by partner |
| Frequency capping | Prevents the same ad from showing repeatedly | Varies by partner |
| Audience measurement | Measures how many people saw an ad | Varies by partner |
| Conversion tracking | Measures whether an ad led to an action | Varies by partner |
These cookies are NOT used on:
- The FreeQR website (freeqr.com)
- Landing pages on Paid Plans
- Any page where you have declined advertising cookies
Legal basis: Consent. Advertising cookies are only loaded after consent is obtained through our cookie banner. Where consent is not given, ads are served without tracking (contextual ads only).
3.5. Third-Party Cookies
Some cookies are set by services we use to operate FreeQR:
| Service | Purpose | Cookie Type | More Info |
|---|---|---|---|
| Paddle | Payment processing and checkout | Essential | Paddle Privacy |
| Zendesk | Help Center and customer support | Functional | Zendesk Privacy |
We do not control third-party cookies. Each provider's privacy policy governs how they use the data collected through their cookies.
4. Your Choices
4.1. Cookie Consent Banner
When you first visit freeqr.com or a FreeQR-hosted landing page, a cookie consent banner appears. You can:
- Accept all -- Enables all cookie categories.
- Reject all -- Only essential cookies are used. No analytics, functional, or advertising cookies are set.
- Manage preferences -- Choose which categories to enable or disable.
Accept and reject options are given equal prominence. We do not use pre-checked boxes or treat continued browsing as consent.
4.2. Changing Your Preferences
You can change your cookie preferences at any time:
- Click the "Cookie Settings" link in the website footer.
- Your updated preferences take effect immediately for new cookies. Existing cookies from rejected categories will expire naturally or can be cleared through your browser.
4.3. Browser Settings
Most browsers let you block or delete cookies through their settings. Note that blocking essential cookies may prevent the Service from working properly.
Common browser cookie settings:
- Chrome Settings > Privacy and Security > Cookies
- Firefox Settings > Privacy & Security > Cookies
- Safari Preferences > Privacy > Cookies
- Edge Settings > Cookies and Site Permissions
4.4. Global Privacy Control (GPC)
We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we treat it as:
- An opt-out of advertising cookies
- An opt-out of the "sale" or "sharing" of personal information under CCPA
You do not need to take any additional action if your browser supports GPC.
4.5. Do Not Track
There is no industry standard for how websites should respond to "Do Not Track" (DNT) browser signals. We do not currently respond to DNT signals, but we do honor GPC signals as described above.
5. Cookies on Landing Pages
FreeQR-hosted landing pages may use cookies depending on the Account Holder's plan:
| Plan | Essential Cookies | Analytics Cookies | Advertising Cookies |
|---|---|---|---|
| Free Plan | Yes | Yes (with consent) | Yes (with consent) |
| Paid Plans | Yes | Yes (with consent) | No |
For End Users (people who scan QR codes):
- You will see a cookie consent banner on landing pages that use non-essential cookies.
- You can reject all non-essential cookies. The landing page will still function normally.
- If you have GPC enabled in your browser, advertising cookies will not be loaded.
For Account Holders:
- Upgrading to a Paid Plan removes all advertising cookies from your landing pages.
- Analytics cookies on your landing pages help provide the scan analytics data visible in your dashboard.
6. How Long Cookies Last
Cookies have different lifespans:
- Session cookies are deleted when you close your browser. They are used for things like keeping you logged in during a visit.
- Persistent cookies remain on your device for a set period (listed in the tables above) or until you delete them manually.
We review cookie durations regularly and do not keep cookies active longer than necessary.
7. Updates to This Policy
We may update this Cookie Policy when we add new cookies, change providers, or update our practices. When we make changes:
- We will update the "Last Updated" date at the top of this page.
- For significant changes (such as adding a new cookie category), we will reset the cookie consent banner so you can make a new choice.
8. Contact Us
If you have questions about our use of cookies:
Email: [email protected]
Address: 6 Woodlands Square, Singapore 737737
This policy was last reviewed on February 15, 2026.